Version 2026-10. This explains how Osubula talks Solutions handles personal information in the bar and restaurant management system, in line with Uganda's Data Protection and Privacy Act, 2019.
Each bar or restaurant is the controller of the information it records about its own customers and staff. We act as the processor: we host that information and handle it only to run the service for that business. We are the controller only for the details of the person who signs up (name, email, phone) and for billing records.
To provide and secure the service, send invoices and reminders, give support, and keep backups. We do not sell personal information and do not use it for advertising.
Every business has its own database, so one business cannot see another's records. Connections are encrypted, passwords are hashed, and backups are kept. No system is perfectly secure; tell us at once if you suspect a problem.
We share information only with service providers needed to run the service (hosting, email delivery, backup storage), or when the law requires it.
Records are kept while the account is active. When a business leaves, its data is kept for 30 days and then deleted, except billing records we must keep for accounting.
You may ask to see, correct or delete personal information we hold about you. Customers of a bar should ask that bar first. You may also complain to the Personal Data Protection Office in Uganda.
Osubula talks Solutions, WhatsApp +256789318836. See also our Terms of Service.